ABOUT US
Jen & Dominique have been in the hair industry for over 10 years and are proud Paul Mitchell graduates who met working together in a salon on Staten Island. After years of apprenticing master stylists, taking advanced education classes, and perfecting their craft in both color and cutting, they opened their own Salon Studio in 2018. Now located at Sola Salons in Eltingville, education and growth remain at the heart of everything they do.At Pretty & Painted, it’s not just about great hair—it’s about the experience. From coffee, water, snacks, and cozy blankets to top-tier customer service, every detail is meant to make you feel comfortable and cared for. Alongside talented junior stylists Kaitlyn and Jenna, the team is dedicated to helping clients reach their hair goals while keeping hair healthy, beautiful, and strong.
CANCELLATION POLICY
CANCELLATION POLICY WE APPRECIATE YOUR BUSINESS AND YOUR APPOINTMENT IS VERY IMPORTANT TO US. WE UNDERSTAND THAT LAST MINUTE ADJUSTMENTS MAY BE NEEDED FOR YOUR APPOINTMENT. RESPECTFULLY, WE REQUEST A 48 HOUR CANCELLATION NOTICE FOR ANY SERVICE. PLEASE UNDERSTAND THAT BOTH YOUR TIME AND OURS ARE BOTH VERY VALUABLE. IN THE EVENT WE DO NOT RECEIVE REQUIRED NOTICE, 25% OF THE BOOKED SERVICES WILL BE CHARGED TO YOUR CARD. NO SHOW APPOINTMENT IF YOU HAVE AN APPOINTMENT BOOKED AND NO-SHOW, YOU WILL BE CHARGED 50% THE COST OF THE SERVICE BOOKED. UNFORTUNATELY, WE WILL NO LONGER BE ABLE TO ACCOMMODATE YOU. LATE ARRIVAL WE RESPECTFULLY ASK THAT YOU LET US KNOW IF YOU ARE RUNNING LATE TO YOUR APPOINTMENT. THERE IS A 10 MINUTE GRACE PERIOD FOR BEING LATE TO YOUR SCHEDULED APPOINTMENT. AFTER 10 MINUTES WE WILL NO LONGER BE ABLE TO ACCOMMODATE YOU AND YOU WILL BE ASKED TO RESCHEDULE. RE-DO SERVICE YOUR HAPPINESS IS OUR TOP PRIORITY. PLEASE BE ADVISED THAT YOU MUST CONTACT US WITHIN 5 DAYS OF YOUR ORIGINAL SERVICE FOR ANY RE-DO SERVICES. WE DO NOT OFFER REFUNDS FOR ANY SERVICES. PRODUCT POLICY THERE IS NO EXCHANGE OR REFUNDS OF PRODUCTS PURCHASED. INCLUDING HOT TOOLS AND BRUSHES. IN THE EVENT A PRODUCT IS DEFECTIVE AN EXCEPTION WILL BE MADE. SALON ETIQUETTE OUR SUITE AREA IS COZY AND COMFY AND CAN ONLY ACCOMMODATE A FEW PEOPLE AT A TIME. WE RESPECTFULLY ASK THAT YOU LIMIT THE NUMBER OF FRIENDS AND FAMILY ACCOMPANYING YOU DURING YOUR SERVICE. PRETTY & PAINTED ASKS THAT YOU PLEASE DO NOT COME TO YOUR APPOINTMENT SICK. WE ARE HAPPY TO RESCHEDULE YOUR APPOINTMENT AT OUR MOST CONVENIENT TIME.
